APAC Customer Services (APAC) is looking at building its next call center outside of Metro Manila starting this year.
The Illinois-based outsourcer currently employs around 4,000 workers in three sites in Metro Manila — two in Alabang and its biggest facility located at the Araneta Center in Cubao.
James Griffin, vice-president for international operations and country manager for the Philippines, said the company would like to expand to second-tier cities.
APAC is looking at adding two more sites in the Philippines this year. The company is eyeing Sta. Rosa, Laguna as an expansion site and is likewise looking at opening a facility at the SM Mall of Asia in Pasay City.
“We would be coming out with a decision by the end of this quarter. We’ve already conducted due diligence in these sites,” Griffin said in an interview.