A business process outsourcing (BPO) firm based in India has opened its first Philippine facility, worth $4 million to $5 million, seeking to ride on the local information technology sector’s phenomenal growth.
The Chennai-based Allsec Technologies Ltd. inaugurated a 2,579-square meter facility at Fort Bonifacio in Taguig yesterday after formalizing its acquisition of a Filipino call center.
Allsec Senior Vice-President Paolo Narciso said the $1.5-million acquisition of Kingdom Builders, Inc. (KBI) was made last October, in a move to adapt to customers’ demands. “It is what the customers are asking for. They do not want to be [outsourced] in India; they want to be [outsourced] in the Philippines among many other places,” he said.
For his part, Allsec Founder and President Adi Saravanan said the acquisition was made to increase the firm’s customer base in South East Asian markets. “We expect business to do well. And because of our ability to provide solutions from multiple geographies, we can attract more clients,” he said.